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Practice Test

Grace's Chapter 2 Study Guide

Correct answers in GREEN. Your answers in BLUE.
Review Page
1. A common reason(s) for systems requests is _____.
A: better performance
B: stronger controls
C: improved service
D: all of the above
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2. The purpose of a ____ system is to provide the right product in the right place at the right time.
A: EDI
B: CRM
C: CASE
D: JIT
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3. Several tests which, as a group, determine if a systems request should proceed further are referred to as a(n) ____ study.
A: technical
B: operation
C: system
D: feasibility
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4. A predictable nondiscretionary project would be _____.
A: annual updates to payroll
B: creating a new report for a user based on customer response
C: both a and b
D: neither a nor b
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5. A report to management that results from a preliminary investigation does NOT need to include _____.
A: a summary of the systems request
B: an estimate of the time involved to implement the new system
C: detailed reports of the interviews conducted in the investigation
D: a list of the expected benefits of the system
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6. A summary of a project request and a specific recommendation is a _____.
A: critical case
B: case for review
C: case for action
D: case study
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7. Internal factors that affect systems projects do NOT include _____.
A: strategic plan
B: suppliers
C: top managers
D: IT department
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8. A properly designed systems request form does NOT require _____.
A: clear instructions
B: an indication of what supporting documents are needed
C: limited space for information in order to reduce the amount of time needed to process the form
D: none of the above
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9. A new Web site that enhances a company's image is an example of a(n) ____ benefit.
A: tangible
B: intangible
C: TCO
D: none of the above
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10. Project creep refers to a project that _____.
A: expands gradually without specific authorization
B: moves at an appropriate pace
C: adheres to effective boundaries
D: none of the above
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11. The term, stakeholders, refers to _____.
A: short-term goals set by a company
B: the personnel that implement information technology systems
C: anyone affected by a company's operations
D: none of the above
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12. A common security control is _____.
A: coding data to protect it from unauthorized users
B: including passwords
C: implementing various levels of user access
D: all of the above
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13. A risk is an event that can affect a project _____.
A: negatively
B: positively
C: in any way
D: all of the above
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14. An examination of the reliability of the hardware and software environment for a new system is part of ____ feasibility.
A: economic
B: technical
C: operational
D: schedule
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15. A popular technique for investigating causes and effects is called a(n) ____.
A: Ishikawa diagram
B: arrowhead diagram
C: both a and b
D: neither a nor b
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16. A SWOT analysis does NOT include an examination of _____.
A: weaknesses
B: options
C: strengths
D: threats
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17. A system can become obsolete and too expensive to operate because of _____.
A: technical problems
B: design weaknesses
C: changing demands of business
D: all of the above
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18. ___ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.
A: CRM
B: JIT
C: EDI
D: none of the above
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19. To obtain information about a systems request, initial fact-finding should include _____.
A: studying organization charts
B: performing interviews
C: observing operations
D: all of the above
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20. The end product of a preliminary investigation is _____.
A: a survey to personnel regarding project benefits
B: an analysis of the problem or opportunity
C: a report to the manager
D: fact-finding about development time and costs
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