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Practice Test

Grace's Chapter 3 Study Guide

Correct answers in GREEN. Your answers in BLUE.
Review Page
1. Questionnaires can be used to obtain information about _____.
A: volumes of transactions handled
B: job duties
C: opinions and suggestions for improvement
D: all of the above
2. Your _____ skills allow you to identify a problem, evaluate the key elements, and develop a useful solution.
A: interpersonal
B: analytical
C: system
D: none of the above
3. At the end of a typical JAD session, the _____ present(s) an overall recap of the session and prepares a report to be sent to other JAD team members.
A: top managers
B: users
C: project leader
D: IT staff member
4. UML refers to _____.
A: a representation of business functions and processes of a business
B: a method of visualizing and documenting software systems design
C: a diagram that illustrates the timing of transactions between objects as they occur
D: all of the above
5. An example of an indirect cost that should be included in TCO estimates is _____.
A: hardware purchases
B: downtime productivity losses
C: both a and b
D: neither a nor b
6. A fact-finding technique that allows you to personally verify statements made in interviews and determine whether procedures really operate is _____.
A: document review
B: observation
C: research
D: sampling
7. Fact-finding to describe the current system and identify needs to be met by the new system is included in _____ modeling.
A: data and process
B: requirements
C: development
D: strategic
8. The participants in a JAD team who provides technical assistance and resources to the other members are _____
A: technical support engineers
B: managers
C: recorders
D: system analysts
9. The process of creating graphical methods and non-technical language to represent the system at various stages of development is referred to as _____.
A: graphing
B: processing
C: modeling
D: none of the above
10. System requirements fall into _____ general categories.
A: 3
B: 5
C: 8
D: 12
11. An example of an open-ended question is _____.
A: Why do you perform the task that way?
B: How many hours of training did you receive for the current system?
C: Is the procedure described in the manual?
D: How many products were ordered from the Web site last month?
12. JAD team meetings do NOT include _____.
A: analyzing the existing system
B: discussing day-to-day operations of the company
C: working on potential solutions
D: agreeing on requirements for the new system
13. The _____ phase in the RAD model combines elements of the systems planning and systems analysis phases of the SDLC.
A: construction
B: user design
C: requirements planning
D: cutover
14. A diagram that shows the timing of transaction between objects as they occur is referred to as a _____ diagram.
A: sequence
C: vertical
D: use case
15. The _____ model asks the traditional fact-finding questions in a systems development context.
A: the Zachman Framework
B: the document review
C: the Enterprise Methodology
D: none of the above
16. A questionnaire that can be completed on the Internet or a company intranet is a(n) _____.
A: virtual form
B: fill-in form
C: on-going form
D: selective form
17. Greater ____ involvement usually results in better communication, faster development times, and more satisfied users.
A: technical
B: manager
C: user
D: none of the above
18. A RAD project team uses _____ to build prototypes and create a continuous stream of documentation.
A: the SDLC
B: CASE tools
C: JAD techniques
D: none of the above
19. The _____ visually represents the interaction between users and the information system.
A: an FDD diagram
B: a sequence diagram
C: a case study diagram
D: none of the above
20. Microsoft developed _____ to help IT professionals analyze and optimize IT investments.
A: Economical Improvement Model
B: Economical Analysis Model
C: Rapid Economic Justification
D: Rapid Economic Charting